Buildmaster Refund Policy

At Buildmaster Marketing Inc., we handle refunds with transparency, speed, and fairness. This policy explains when and how refunds are issued, and what customers can expect from the process.

1. Eligibility for Refunds

Refunds may be requested if:

  • The product is defective or damaged upon delivery.

  • The product delivered is incorrect or incomplete.

  • The order was canceled before dispatch.

  • Delivery could not be completed due to a Buildmaster error.

2. Refund Methods

Refunds may be issued through:

  • Original payment method (credit/debit card, bank transfer, e-wallet)

  • Bank transfer or GCash (for COD or cash payments)

  • Store credit or vouchers (with customer consent)

The method will be confirmed with the customer during the refund process.

3. Processing Timeline

  • Refund requests will be reviewed and validated within 3–5 business days.

  • Approved refunds will be processed within 7–14 business days, depending on the customer’s payment provider.

  • Refund timelines for bank transfers and e-wallets may vary based on financial institutions.

4. Partial Refunds

In cases of partial deliveries, shortages, or partial returns, a proportional refund may be issued. Customers will be informed of the calculation before processing.

5. Non-Refundable Situations

Refunds will not be issued if:

  • The item was damaged due to misuse, negligence, or unauthorized alteration.

  • The customer fails to request a return or refund within the allowed period (see Returns & Exchange Policy).

  • The product falls under clearance, consumables, or other non-returnable categories unless defective.

6. Fairness Commitment

  • No hidden deductions will be applied to valid refunds.

  • If the refund is due to a Buildmaster error, customers will receive a full refund with priority processing.

  • We will maintain open communication with customers throughout the refund process.