Buildmaster Returns & Exchange Policy

At Buildmaster Marketing Inc., we want every customer to feel confident and satisfied with their purchase. This policy explains your rights and options if you need to return, exchange, or request a refund.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

  • The product is defective, damaged, or incomplete upon delivery.

  • The product delivered is different from what was ordered (wrong item, wrong quantity, etc.).

  • The product is not as described on our platform.

We accept returns and exchanges within 7 days of receiving your order, unless otherwise required by law or warranty terms.

2. Conditions for Return

For smooth processing, please ensure that:

  • The item is in its original packaging (if applicable).

  • The item has not been used, altered, or tampered with (except in cases where the defect was discovered after use).

  • A proof of purchase (receipt, invoice, or order confirmation) is provided.

Certain items may not be eligible for return (e.g., clearance sales, special-order items, consumables) unless defective or required by law.

3. Process for Returns & Exchanges

  1. Contact Us: Email support@buildmaster.ph or call our customer service team within the return period.

  2. Inspection: Our team will verify the issue. In some cases, we may ask for photos or schedule an inspection.

  3. Resolution: You may choose one of the following, subject to approval:

  • Replacement of the same product

  • Exchange for another item of equal value

  • Refund (store credit or original payment method, depending on circumstances)

We aim to resolve return requests within 7–14 business days.

4. Refunds

  • Refunds will be processed through the same payment method used for the purchase whenever possible.

  • Processing time may vary depending on your payment provider.

  • If you paid via COD, refunds may be issued through bank transfer, GCash, or store credit.

5. Warranty Claims

For items covered by manufacturer or Buildmaster warranties:

  • Replacements, or refunds will follow the warranty terms provided at purchase.

  • Warranty service will not affect your statutory rights under the Philippine Consumer Act (RA 7394).

6. Our Commitment to Fairness

  • We will always act in good faith when handling your return, exchange, or refund.

  • We will not hide behind disclaimers to deny valid claims.

  • If a mistake is on our end, we take responsibility and will fix it at no extra cost to you.

7. Governing Law

This policy follows the rules set by the Department of Trade and Industry (DTI) and applicable Philippine consumer protection laws.